GDPR Compliance

Privacy Policy

Last updated: 06.11.24

1. Introduction

Welcome to Serious Glass Productions (“we”, “our” or “us”). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Serious Glass is a film production and service facility based in the United Kingdom. We are the data controller responsible for your personal data.

Contact details:

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information you provide us:
  • Name and contact details
  • Business information
  • Project requirements and specifications
  • Payment and billing information
  • Communications preferences
  • Portfolio submissions
  • Job applications and CVs
3.2 Information we automatically collect:
  • IP address
  • Browser type and version
  • Operating system
  • Website usage data
  • Cookies and similar technologies
  • Device information
4. How We Use Your Personal Data

We process your personal data for the following purposes:

4.1 Contract Performance
  • Providing our design and production services
  • Managing client relationships
  • Processing payments
  • Delivering projects
4.2 Legitimate Interests
  • Improving our services
  • Marketing and business development
  • Analytics and website optimisation
  • Security and fraud prevention
4.3 Legal Obligations
  • Tax compliance
  • Business records
  • Responding to legal requests
  • Health and safety compliance
5. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract performance
  • Legal obligations
  • Legitimate interests
  • Consent (where specifically requested)
6. Data Sharing and Recipients

We may share your personal data with:

  • Service providers and suppliers
  • Professional advisers
  • Payment processors
  • Cloud storage providers
  • Marketing services (with consent)
  • Government authorities (when required by law)

All third-party processors are bound by data processing agreements that ensure GDPR compliance.

7. International Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place through:

  • Standard Contractual Clauses
  • Adequacy decisions
  • Binding Corporate Rules
  • Other legal transfer mechanisms
8. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Specific retention periods:

  • Client data: 7 years after last interaction
  • Marketing data: 2 years after last interaction
  • Job applications: 6 months if unsuccessful
  • Financial records: 7 years
9. Your Rights

Under the UK GDPR, you have the following rights:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data (‘right to be forgotten’)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent
  • Lodge a complaint with the ICO

To exercise these rights, contact us at simon@seriousglass.co.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption
  • Access controls
  • Regular security assessments
  • Staff training
  • Incident response procedures
  • Backup systems
11. Cookies and Tracking

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse usage patterns
  • Personalise content
  • Marketing purposes (with consent)
12. Children’s Privacy

We do not knowingly collect or process data from children under 16 without parental consent. If you believe we have inadvertently collected such data, please contact us.

13. Changes to This Policy

We may update this policy periodically. Significant changes will be notified via:

  • Email (if we have your contact details)
  • Website notice
  • Direct communication
14. Complaints

If you have concerns about our data processing, please contact us first. You also have the right to complain to:

Information Commissioner’s Office (ICO)

  • Website: www.ico.org.uk
  • Phone: 0303 123 1113
  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
15. Contact Us

For any privacy-related queries, contact us: